Account Manager I

6 days ago


Crowley, Texas, United States POWERHOUSE Full time
Job Overview

Powerhouse is seeking a highly skilled Account Manager I to join our team. As a key member of our organization, you will be responsible for managing work orders, resolving issues, and providing exceptional customer support.

Key Responsibilities
  • Manage Work Orders: Efficiently handle a high volume of incoming work orders to ensure timely completion and customer satisfaction.
  • Resolve Issues: Collaborate with account managers and team members to solve problems and provide effective solutions.
  • Customer Support: Respond promptly to customer inquiries, make suggestions, and resolve issues in a professional and courteous manner.
  • Communication: Respond promptly to calls and emails, managing heavy phone traffic to ensure seamless communication.
  • Client Relations: Maintain strong relationships with clients and service providers to ensure mutual understanding and respect.
  • Team Goals: Achieve goals set by the Manager to drive business growth and success.
  • Multitasking: Handle multiple tasks in a fast-paced environment with a positive attitude and a calm demeanor.
  • Team Player: Support teammates as needed to ensure a collaborative and productive work environment.
  • Software Proficiency: Skilled in Microsoft Office, especially MS Excel, with intermediate to advanced skills required.
  • Adaptability: Comfortable using various software and technology to stay up-to-date with industry trends.
Requirements
  • GED/High School diploma required.
  • Preferred 2-4 years of related experience or equivalent combination of education and experience.
  • Previous experience in Facilities Maintenance/Construction a plus.
  • Proficient in Microsoft Office Applications.
  • Intermediate to Advanced MS Excel skills required.
  • Affinity with Computer Software.
  • Must be able to pass a background check and drug screen.

This position is hybrid and will take place in office 3 days a week, allowing for a great work-life balance and flexibility.


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