Customer Service Ambassador

4 weeks ago


Bettendorf, Iowa, United States Iron Tee Golf Full time
Job Overview

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Iron Tee Golf. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring their experience is enjoyable and memorable.

Key Responsibilities:

  • Welcoming guests and providing a positive first impression
  • Efficiently checking-in guests for their reservations and providing necessary information
  • Assisting with managing reservations and coordinating with departments for table or bay assignments
  • Helping guests book golf bays, mini-golf, arcades, and other activities
  • Providing exceptional customer service to all guests
  • Interacting with guests courteously and answering basic questions
  • Cleaning and maintaining a clean and inviting atmosphere
  • Assisting with closing tasks and preparing for the next shift
  • Handling payments for reservations, walk-ins, and merchandise sales
  • Providing information about the venue's offerings, games, pricing, and policies
  • Managing guest flow during peak hours
  • Distributing promotional materials and event flyers

Requirements:

  • Must be 16 years of age or older
  • Familiarity with restaurant standards and hospitality
  • Good communication skills and experience working with staff on all levels
  • Ability to stand for hours at a time and lift up to 25 pounds
  • Must be able to pass a background check

Iron Tee Golf is committed to equal opportunity and preventing discrimination and harassment in its hiring processes and employment decisions.



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