Pharmacy Customer Service Representative
1 day ago
Key Responsibilities:
- Deliver exceptional customer service and provide a distinctive and delightful experience.
- Assist pharmacists in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
- Engage customers and patients by greeting them and offering assistance with products and services.
- Resolve customer issues and answer questions to ensure a positive customer experience.
- Model and share customer service best practices with all team members.
- Provide customers with courteous, friendly, fast, and efficient service.
- Recommend items for sale to customers and recommend trade-up and/or companion items.
- Process customer purchases, collect cash, and distribute change as requested.
- Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
Requirements:
- Must be fluent in reading, writing, and speaking English.
- Requires willingness to work flexible schedule, including evenings and weekend hours.
- Prefer six months of experience in a retail environment.
- Prefer good math skills to fill prescriptions accurately.
- Prefer good computer skills.
- Prefer knowledge of store inventory control.
- Prefer PTCB certification.
Working at Walgreens:
Walgreens is a leading pharmacy and retail company dedicated to providing exceptional customer service and improving health outcomes. As a Pharmacy Customer Service Associate, you will play a critical role in delivering a distinctive and delightful customer experience while supporting the pharmacy team in providing high-quality patient care.
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