Pharmacy Customer Service Representative

1 day ago


Bettendorf, Iowa, United States Walgreens Full time
Job Description

Key Responsibilities:

  • Deliver exceptional customer service and provide a distinctive and delightful experience.
  • Assist pharmacists in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
  • Engage customers and patients by greeting them and offering assistance with products and services.
  • Resolve customer issues and answer questions to ensure a positive customer experience.
  • Model and share customer service best practices with all team members.
  • Provide customers with courteous, friendly, fast, and efficient service.
  • Recommend items for sale to customers and recommend trade-up and/or companion items.
  • Process customer purchases, collect cash, and distribute change as requested.
  • Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.

Requirements:

  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
  • Prefer six months of experience in a retail environment.
  • Prefer good math skills to fill prescriptions accurately.
  • Prefer good computer skills.
  • Prefer knowledge of store inventory control.
  • Prefer PTCB certification.

Working at Walgreens:

Walgreens is a leading pharmacy and retail company dedicated to providing exceptional customer service and improving health outcomes. As a Pharmacy Customer Service Associate, you will play a critical role in delivering a distinctive and delightful customer experience while supporting the pharmacy team in providing high-quality patient care.



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