Customer Service Lead

5 days ago


Bettendorf, Iowa, United States Burlington Full time
Customer Service Lead Role Overview

As a Customer Service Lead at Burlington, you will be responsible for ensuring efficient service at the front of lines. This includes directing cashier coverage and customer flow. Additionally, you will assist the management team in communicating promotions and company updates. Your duties will also involve monitoring and validating returns, exchanges, check authorizations, voids, and other transactions. Furthermore, you will support training for the team.

Key Responsibilities:
  • Direct cashier coverage and customer flow at the front of lines
  • Assist management team in communicating promotions and company updates
  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
  • Support training for the team


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