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Customer Service Representative
2 months ago
Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities.
We are seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for assisting customers with placing orders for our products, including pricing, quantity, delivery dates, and payment terms.
Key Responsibilities:
- Receive and monitor incoming order requests and information from new and existing customers.
- Research inquiries about pricing, technical questions, product specifications, availability, and lead times.
- Process customers' orders via internal ERP system and other internal programs for order tracking, including order acknowledgment and invoicing.
- Work closely with planning, shipping, and operations to determine appropriate order ship dates that best support the customers' expectations and internal capability to deliver.
- Provide regular communication to customers regarding order status.
- Communicate with internal team members on order updates/changes via established processes and systems in place.
- Communicate with assigned Sales representatives on order status and delivery to key customers.
- Arrange for customer-supplied materials required to build product and communicate with internal teams on status.
- Maintain strong interpersonal relationships with customers and internal team members to facilitate communication between internal groups and customers.
- Attend regular operations meetings and provide order updates to teams.
Requirements:
- Strong communication skills in a professional environment.
- Must be knowledgeable of company products and offerings.
- Detail-oriented with excellent communication and interpersonal skills.
- Must possess the ability to multitask, establish priorities, and work independently.
- Ability to establish credibility and be decisive.
- Outstanding customer service skills.
- Proficient in problem-solving.
Minimum Job Requirements:
Minimum of 1-2 years of experience in a Customer Service position, preferably in a diagnostic, medical device, or biotech environment.
Benefits:
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
