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Guest Services Representative

2 months ago

Schaumburg, Illinois, United States Marriott Schaumburg Full time
Job Overview

We are seeking a dedicated and courteous Guest Services Representative to provide outstanding service to our guests at Marriott Schaumburg. Your role will involve greeting guests, managing their reservations, distributing room keys, and addressing any inquiries to ensure a memorable stay.

Key Responsibilities:
  • Collaborate with housekeeping to ensure all accommodations are prepared for incoming guests.
  • Handle room reservations through various channels, including in-person, online, and phone inquiries, while addressing guests' needs regarding room availability, amenities, pricing, special requests, and loyalty programs.
  • Address and resolve customer complaints with professionalism.
  • Maintain accurate records of guest accounts and transactions.
  • Provide a warm welcome to each guest, facilitating check-in and check-out processes while ensuring the correct distribution of keys and room assignments.
Qualifications:
  • Experience in handling phone inquiries and managing challenging situations.
  • High school diploma, GED, or equivalent educational background.
  • Familiarity with Microsoft Office and reservation management software is preferred.
  • A minimum of one year of experience in the hospitality sector as a front desk agent or in a similar role is advantageous.
  • Exemplary interpersonal, organizational, and customer service skills are essential.
About Our Company

Marriott Schaumburg is conveniently situated in the northwest suburbs of Chicago, offering easy access to major highways for quick travel to downtown Chicago or O'Hare International Airport. Guests can explore nearby attractions, including shopping centers and entertainment venues, ensuring a fulfilling experience during their stay.