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Customer Service Representative

2 months ago

Rochester, Michigan, United States Henry Ford Health System Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Henry Ford Health System. As a key member of our Pharmacy Advantage team, you will be responsible for providing exceptional customer service to our patients and internal customers.

Key Responsibilities
  • Triage and forward phone calls to the appropriate departments for follow-up
  • Ensure accurate entry of demographic and operations information into the electronic medical record
  • Assist with coordinating triaging calls and completing new patient enrollments over the phone
  • Communicate with patients and providers to obtain or clarify required information
  • Provide exceptional customer service in resolving problems with access to services and complaints
Requirements
  • High school diploma or G.E.D. equivalent
  • Computer proficiency and ability to accurately type
  • Working knowledge of Microsoft Office
  • Strong organization skills and ability to adapt to changing priorities and tasks
Preferred Qualifications
  • Associates degree
  • Previous pharmacy experience or office/administrative support experience