Patient Care Coordinator

4 weeks ago

Milford, Massachusetts, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Our team is dedicated to making a positive impact on the communities we serve, and we are looking for a skilled Patient Care Coordinator to join our team.

Reliant Medical Group (Adult Medicine) has an immediate opening for a friendly, patient-focused and detailed-oriented Patient Support Specialist to join our team. The Patient Support Specialist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: 38.75 hours a week, Monday through Friday 8:30 am to 5:00 pm

Primary Responsibilities:

  • Verifies and updates demographics and other patient information including necessary consent and other documents
  • Schedules patients accurately, according to department protocols and provider preference
  • Completes patient check-out, coordinates scheduling, and other services as directed. Manages and updates the Department Appointment Report
  • Provides education, estimate preparation, and other pre-appointment instruction as needed
  • Receives and addresses patient-care-related telephone calls. Provides routine information on procedures and standard policies and refers matters to the appropriate person within the department/site
  • Resolves patients' questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
  • Accurately and appropriately documents information in the electronic medical record system
  • Receives and processes incoming and outgoing insurance referral requests based on department protocol. Collaborates with staff, patients, and providers as needed to complete requests. Completes follow-up and documentation as needed
  • Understands basic insurance concepts such as capitated patients, co-payment, co-insurance, and identifying scheduling procedures impacted by insurance like prior authorization and referral coordination. Able to educate patients on these concepts and set appropriate timeline expectations
  • Processes personal in-basket and department pool encounters in Epic in a timely and appropriate manner
  • Processes department and provider mail and faxes in a timely and appropriate manner
  • Able to identify when patient-related issues need urgent attention and escalate to nursing or provider and/or leadership as needed
  • Complies with health and safety requirements and with regulatory agencies such as DPH, etc
  • Complies with established departmental policies, procedures, and objectives
  • Participates in learning opportunities provided through the learning management system
  • Participates in departmental meetings and huddles as directed by department leadership
  • Regular, reliable, and predictable attendance is required
  • Performs other similar and related duties as required or directed

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher)
  • 6+ months of customer service-related or Healthcare experience
  • Ability to work onsite at 101 CEDAR STREET, Milford, MA 01757, Monday through Friday

Preferred Qualifications:

  • Basic computer proficiency
  • 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
  • Knowledge of Epic EMR software
  • Understands basic insurance concepts

Soft Skills:

  • Ability to work independently and maintain good judgment and accountability
  • Demonstrated ability to work well with others
  • Strong organizational and time management skills
  • Ability to multi-task and prioritize tasks to meet all deadlines
  • Ability to work well under pressure in a fast-paced environment
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED #RPOLinkedin

  • Patient Care Coordinator

    3 weeks ago

    Milford, Massachusetts, United States UnitedHealth Group Full time

    Job Summary:UnitedHealth Group is seeking a skilled Patient Care Coordinator to join our team. As a key member of our healthcare team, you will play a vital role in ensuring the delivery of high-quality patient care. Your primary responsibilities will include verifying and updating patient demographics, scheduling appointments, and coordinating patient...

  • Orthodontic Patient Coordinator

    4 weeks ago

    Milford, Massachusetts, United States Simply Dental Management Inc Full time

    Job DescriptionWe are seeking a highly motivated and organized Patient Coordinator to join our team at Simply Dental Management Inc. As a Patient Coordinator, you will be responsible for providing exceptional customer service to our patients, scheduling appointments, and ensuring a smooth and efficient patient flow.Key Responsibilities:Provide warm and...

  • Care Coordinator

    4 weeks ago

    Milford, Massachusetts, United States Riverside Community Care Full time

    About the RoleWe are seeking a passionate Care Coordinator to join our Behavioral Health Community Partners (BHCP) team at Riverside Community Care. As a Care Coordinator, you will provide person-centered and recovery-oriented care management and coordination to eligible MassHealth consumers served in the community.Key Responsibilities:Provide outreach to...

  • Reproductive Health Care Coordinator

    3 weeks ago

    Milford, Massachusetts, United States Edward M. Kennedy Community Health Center, Inc. Full time

    Job Title: Reproductive Health NavigatorJob Summary:We are seeking a skilled Reproductive Health Navigator to join our team at Edward M. Kennedy Community Health Center, Inc. The ideal candidate will have a strong background in reproductive health and experience working with diverse patient populations.Key Responsibilities:Provide direct patient care,...

  • Licensed Practical Nurse

    3 weeks ago

    Milford, Massachusetts, United States Edward M. Kennedy Community Health Center Full time

    Job SummaryWe are seeking a skilled Licensed Practical Nurse to join our team at the Edward M. Kennedy Community Health Center. As a LPN, you will play a vital role in providing high-quality patient care to pediatric and adult patients within your scope of practice.Key ResponsibilitiesProvide direct patient care, including patient assessment, administration...

  • Post-Hospital Transition Navigator

    4 weeks ago

    Milford, Massachusetts, United States Milford Fire Department - Massachusetts Full time

    Job Summary:The Post-Hospital Transition Navigator will play a critical role in ensuring the smooth transition of patients from hospital to post-acute care. This position will collaborate with healthcare providers, care managers, and social work teams to facilitate effective transitions of care. Key responsibilities include discharge phone calls,...

  • Point of Entry/Emergency Department Case Manager

    4 weeks ago

    Milford, Massachusetts, United States Milford Fire Department - Massachusetts Full time

    Job SummaryWe are seeking a highly skilled Case Manager to join our team at the Milford Fire Department - Massachusetts. The successful candidate will be responsible for coordinating and facilitating the management of care for ED patients, both inpatient and observation.Key ResponsibilitiesEvaluate incoming patients and direct the appropriate discharge...

  • Medical Assistant

    3 weeks ago

    Milford, Massachusetts, United States Milford Regional Medical Center Full time

    Job Summary:As a valued member of the Milford Regional Physician Group team, you will play a key role in providing quality healthcare to our patients throughout the community every day with dignity, compassion and respect. We offer a warm, caring work environment with excellent work-life balance.Key Responsibilities:Supports the day-to-day clinical...

  • Dental Clinic Coordinator

    3 weeks ago

    Milford, Massachusetts, United States Simply Dental Management Inc Full time

    At Simply Dental Management Inc, we are seeking a highly motivated and organized individual to join our team as a Orthodontic Patient Coordinator. This role is ideal for someone who is passionate about delivering exceptional customer service and is able to thrive in a fast-paced environment.Key Responsibilities:Provide exceptional customer service to...

  • Nurse Practitioner

    3 weeks ago

    Milford, Massachusetts, United States Edward M. Kennedy Community Health Center Full time

    Kennedy Community Health Center is a thriving organization that provides quality primary care to the Worcester, Framingham, and Milford communities.Job SummaryWe are seeking a skilled Registered Nurse to join our clinical team. As a key member of our healthcare team, you will collaborate with us to deliver high-quality patient care.ResponsibilitiesAssess,...

  • Physician Assistant

    4 weeks ago

    Milford, Massachusetts, United States Edward M. Kennedy Community Health Center, Inc. Full time

    About the RoleWe are seeking a highly skilled Physician Assistant to join our team at the Edward M. Kennedy Community Health Center, Inc. in Worcester, Massachusetts. As a key member of our primary care team, you will provide comprehensive medical care to patients in an outpatient setting, working closely with our Board-Certified Physicians to coordinate...

  • Nurse Practitioner

    4 weeks ago

    Milford, Massachusetts, United States Edward M. Kennedy Community Health Center, Inc. Full time

    Job DescriptionThe Edward M. Kennedy Community Health Center is a leading provider of primary care services in Massachusetts, serving Worcester, Framingham, Milford, and surrounding communities. We are a dynamic and growing organization, and our team is expanding across sites to support this growth.We are seeking a Registered Nurse to join our team in...

  • Patient Support Specialist

    4 weeks ago

    Milford, Massachusetts, United States UnitedHealth Group Full time

    Job SummaryUnitedHealth Group is seeking a Patient Support Specialist to join our team. This role is responsible for providing exceptional patient care and support in a fast-paced medical front office environment.Key ResponsibilitiesVerify and update patient demographics and other informationSchedule patients accurately and manage appointment reportsProvide...

  • Scheduling Coordinator

    4 weeks ago

    Milford, Massachusetts, United States Akumin Full time

    The Schedule Coordinator plays a vital role in ensuring seamless patient scheduling and registration processes nationwide. This position requires excellent communication and interpersonal skills to provide top-notch customer service to patients, physicians, and team members.Makes outgoing calls and receives incoming calls to schedule appointments and...

  • Trauma Specialist Clinician

    4 weeks ago

    Milford, Massachusetts, United States Riverside Community Care Full time

    Job SummaryRiverside Community Care is seeking a skilled Trauma Specialist Clinician to join our Behavioral Health Services Division. As a key member of our interdisciplinary team, you will provide direct clinical assessment and intervention services to individuals, families, and groups utilizing a trauma-informed approach.Key ResponsibilitiesCollaborate...

  • Traveling CT Technologist

    4 weeks ago

    Milford, Massachusetts, United States Supplemental Health Care Full time

    Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 13 weeks40 hours per weekShift: 10 hours, daysEmployment Type: TravelSupplemental Health Care is seeking a skilled CT Technologist to join our team for a 13-week travel assignment in Milford, Massachusetts. As a CT Technologist, you will be...

  • Diagnostic Imaging Specialist

    4 weeks ago

    Milford, Massachusetts, United States Supplemental Health Care Full time

    Job SummarySupplemental Health Care is seeking a skilled Diagnostic Imaging Specialist to join their team in Milford, Massachusetts. As a Diagnostic Imaging Specialist, you will be responsible for operating computed tomography (CT) scanners to capture diagnostic images, sterilizing radiologic equipment, and explaining scanning procedures to patients.This is...

  • Travel Nurse ICU RN

    4 weeks ago

    Milford, Massachusetts, United States Supplemental Health Care Full time

    Supplemental Health Care is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in a Texas hospital.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelJob Description:Supplemental Health Care is seeking ICU/CCU RNs in Texas...

  • LPN for Home Health Care

    3 weeks ago

    Milford, Massachusetts, United States SALMON Health and Retirement Full time

    SALMON Health and Retirement is seeking dedicated and compassionate Licensed Practical Nurses to provide care to patients in their home. As an integral part of our inter-disciplinary care team, you will make home visits to patients living in designated territories, perform assigned duties, and teach and educate patients and/or caregivers on disease process,...

  • Travel Radiology Technologist

    3 weeks ago

    Milford, Massachusetts, United States Supplemental Health Care Full time

    Supplemental Health Care is seeking a Radiology Technologist for a contract assignment at a partnering hospital in Mississippi.Job Description:Specialty: Radiology TechnologistDiscipline: Allied Health ProfessionalDuration: 13 weeksHours: 36 hours per weekShift: 12 hours, nightsEmployment Type: TravelAs a Radiologic Technologist with Supplemental Health...