Scheduling Coordinator

4 weeks ago


Milford, Massachusetts, United States Akumin Full time

The Schedule Coordinator plays a vital role in ensuring seamless patient scheduling and registration processes nationwide. This position requires excellent communication and interpersonal skills to provide top-notch customer service to patients, physicians, and team members.

  • Makes outgoing calls and receives incoming calls to schedule appointments and pre-register patients based on the daily Task List.
  • Follows a prescribed list of questions and provides standardized responses to gather and provide information during scheduling/pre-register calls.
  • Determines the needs of customers' incoming calls on the automated call distribution system and transfers to the appropriate personnel to meet their needs.
  • Completes additional job duties as assigned by the Scheduling Manager or Scheduling Lead.

Requirements:

  • High School Diploma or equivalent experience required.
  • 1-2 years of experience in a medical or related field required.
  • Able to work with multi-phone systems, computers, and general office equipment.
  • Excellent communication and interpersonal skills to work with patients, physicians, and team members.
  • Medical scheduling experience preferred.
  • The COVID-19 vaccination may be a condition of employment.
  • All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Physical Requirements:

  • Standard office environment.
  • More than 50% of the time: sit, stand, and walk; repetitive movement of hands, arms, and legs; see, speak, and hear to communicate with patients.
  • Less than 50% of the time: stoop, kneel, or crawl; climb and balance; carry and lift 10-20 pounds.

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