Scheduling Coordinator
4 weeks ago
The Schedule Coordinator plays a vital role in ensuring seamless patient scheduling and registration processes nationwide. This position requires excellent communication and interpersonal skills to provide top-notch customer service to patients, physicians, and team members.
- Makes outgoing calls and receives incoming calls to schedule appointments and pre-register patients based on the daily Task List.
- Follows a prescribed list of questions and provides standardized responses to gather and provide information during scheduling/pre-register calls.
- Determines the needs of customers' incoming calls on the automated call distribution system and transfers to the appropriate personnel to meet their needs.
- Completes additional job duties as assigned by the Scheduling Manager or Scheduling Lead.
Requirements:
- High School Diploma or equivalent experience required.
- 1-2 years of experience in a medical or related field required.
- Able to work with multi-phone systems, computers, and general office equipment.
- Excellent communication and interpersonal skills to work with patients, physicians, and team members.
- Medical scheduling experience preferred.
- The COVID-19 vaccination may be a condition of employment.
- All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
Physical Requirements:
- Standard office environment.
- More than 50% of the time: sit, stand, and walk; repetitive movement of hands, arms, and legs; see, speak, and hear to communicate with patients.
- Less than 50% of the time: stoop, kneel, or crawl; climb and balance; carry and lift 10-20 pounds.
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