Patient Care Coordinator

3 weeks ago


Milford, Massachusetts, United States UnitedHealth Group Full time
Job Summary:

UnitedHealth Group is seeking a skilled Patient Care Coordinator to join our team. As a key member of our healthcare team, you will play a vital role in ensuring the delivery of high-quality patient care. Your primary responsibilities will include verifying and updating patient demographics, scheduling appointments, and coordinating patient check-out. You will also be responsible for managing and updating the Department Appointment Report, providing education and pre-appointment instruction, and receiving and addressing patient-care-related telephone calls. Additionally, you will collaborate with staff, patients, and providers to complete requests and provide routine information on procedures and standard policies. If you are a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Verify and update patient demographics and other patient information
  • Schedule patients accurately, according to department protocols and provider preference
  • Complete patient check-out, coordinates scheduling, and other services as directed
  • Manage and update the Department Appointment Report
  • Provide education, estimate preparation, and other pre-appointment instruction as needed
  • Receive and address patient-care-related telephone calls
  • Collaborate with staff, patients, and providers to complete requests
  • Provide routine information on procedures and standard policies

Requirements:
  • High School Diploma/GED (or higher)
  • 6+ months of customer service-related or Healthcare experience
  • Ability to work onsite at 101 CEDAR STREET, Milford, MA 01757, Monday through Friday

Preferred Qualifications:
  • Basic computer proficiency
  • 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
  • Knowledge of Epic EMR software
  • Understands basic insurance concepts

Soft Skills:
  • Ability to work independently and maintain good judgment and accountability
  • Demonstrated ability to work well with others
  • Strong organizational and time management skills
  • Ability to multi-task and prioritize tasks to meet all deadlines
  • Ability to work well under pressure in a fast-paced environment
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

About UnitedHealth Group:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Why Work for UnitedHealth Group?
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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