Customer Service Ambassador
17 hours ago
Hilton Garden Inn Springfield/Eugene managed by Northwest x Southern Hospitality (NSH) is currently seeking a Customer Service Ambassador to join their team. As a Customer Service Ambassador, you will be responsible for ensuring guest satisfaction and revenue optimization through check-in, check-out, and the coordination of hotel services.
Responsibilities include responding to guest reservations requests, answering telephones, and handling guest compliments or complaints. You will also be responsible for handling cash, making change, and balancing an assigned house bank.
Requirements include a high school diploma or equivalent GED, prior hotel and hospitality experience preferred. Excellent organizational skills, communication skills, and problem-solving skills are also essential.
We offer a range of benefits, including work-life balance, paid holidays, paid time off, sick leave, and health and wellness benefits. We are passionate about our people and are committed to helping them grow and develop in their careers.
As a Customer Service Ambassador, you will have the opportunity to work with a dynamic team and make a real difference in the lives of our guests. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.
Key Responsibilities:
- Ensure guest satisfaction and revenue optimization through check-in, check-out, and the coordination of hotel services
- Respond to guest reservations requests, answer telephones, and handle guest compliments or complaints
- Handle cash, make change, and balance an assigned house bank
- Provide exceptional customer service and ensure a positive guest experience
Requirements:
- High school diploma or equivalent GED
- Prior hotel and hospitality experience preferred
- Excellent organizational skills, communication skills, and problem-solving skills
Benefits:
- Work-life balance
- Paid holidays
- Paid time off
- Sick leave
- Health and wellness benefits
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