Healthcare Ambassador
5 days ago
Effingham Health System is seeking a skilled Guest Services Ambassador to provide exceptional customer service to patients, visitors, and staff. The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Act as a hospital ambassador, providing a positive first impression to all visitors.
- Initiate patient check-in and coordinate smooth handoffs to registration.
- Monitor and provide updated information to patients, families, and visitors in waiting room areas.
- Round on patients frequently to ask about their experience and provide updates on waiting times.
- Communicate patients' questions, concerns, and problems to appropriate staff members.
- Explain policies and procedures to patients.
- Direct and escort patients, families, and visitors to the appropriate areas.
- Participate in activities such as reading to patients, changing television channels, and providing blankets to improve the appearance of the waiting room.
- Consult with nurses prior to providing water or food requested by patients or families.
- Deliver food, water, and nourishment to patients as directed by nurses or providers.
- Communicate effectively and clearly with shift charge nurses, coworkers, and physicians.
- Treat patients and families with dignity and respect.
- Utilize the paging system with proper professional decorum and procedure.
- Cross-train with Customer Service Representatives to serve as backup as needed.
- Participate in continuing education regarding EHS internal training and updates, regulatory compliance, and patient engagement initiatives.
- High school diploma or equivalent required; secondary college-level courses in business or administration assistant preferred.
- Excellent customer service, strong verbal and written communication skills, and basic office skills required.
- 2 years of experience in healthcare preferred; customer service experience also preferred.
- Strong writing skills and the ability to deliver a clear and coherent narrative required.
- Effective and compassionate communication skills, including email etiquette, required.
- Successful candidates must be able to quickly assess situations and exercise good judgment to make sound decisions.
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Guest Services Ambassador
1 week ago
Springfield, Georgia, United States Effingham Health System Full timeJob SummaryWe are seeking a highly skilled Guest Service Ambassador to join our team at Effingham Health System. As a key member of our patient experience team, you will be responsible for providing exceptional customer service to patients, families, and visitors. Your warm and welcoming demeanor will set the tone for a positive experience, ensuring that our...
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Guest Services Ambassador
1 month ago
Springfield, Georgia, United States Effingham Health System Full timeAbout the RoleWe are seeking a highly skilled Guest Services Ambassador to join our team at Effingham Health System. As a key member of our patient experience team, you will be responsible for providing exceptional customer service to patients, families, and visitors.Key ResponsibilitiesAct as a hospital ambassador, providing a warm and welcoming first...
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Guest Services Ambassador
6 days ago
Springfield, Georgia, United States Effingham Health System Full timeJob SummaryWe are seeking a highly skilled Guest Services Ambassador to join our team at Effingham Health System. As a key member of our patient experience team, you will be responsible for providing exceptional customer service to patients, families, and visitors. Your warm and welcoming demeanor will set the tone for a positive experience, ensuring that...
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Patient Experience Ambassador
3 weeks ago
Springfield, Georgia, United States Effingham Health System Full timeJob SummaryWe are seeking a highly skilled and compassionate Guest Service Ambassador to join our team at Effingham Health System. As a key member of our patient experience team, you will be responsible for providing exceptional customer service to patients, families, and visitors, ensuring a positive and welcoming experience for all.Key ResponsibilitiesAct...
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Guest Services Ambassador
1 month ago
Springfield, Georgia, United States Effingham Health System Full timeAbout the RoleWe are seeking a highly skilled and compassionate Guest Services Ambassador to join our team at Effingham Health System. As a key member of our hospital staff, you will be responsible for providing exceptional customer service to patients, families, and visitors, ensuring a positive and welcoming experience for all.Key ResponsibilitiesAct as a...
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GUEST SERVICES AMBASSADOR
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