Guest Services Ambassador

6 days ago


Springfield, Georgia, United States Effingham Health System Full time
Job Summary

We are seeking a highly skilled Guest Services Ambassador to join our team at Effingham Health System. As a key member of our patient experience team, you will be responsible for providing exceptional customer service to patients, families, and visitors. Your warm and welcoming demeanor will set the tone for a positive experience, ensuring that everyone feels valued and respected.

Key Responsibilities
  1. Act as a hospital ambassador, providing a warm welcome to all patients, families, and visitors.
  2. Initiate patient check-in and coordinate a smooth handoff to registration.
  3. Monitor and provide updated information to patients, families, and visitors in waiting room areas, supporting the medical staff as needed.
  4. Round on patients frequently in treatment rooms and waiting areas to ask about their experience and provide updates on waiting times.
  5. Communicate patients' questions, concerns, and problems to appropriate staff members.
  6. Explain policies and procedures to patients.
  7. Direct and escort patients, families, and visitors to the appropriate areas.
  8. Participate in activities such as reading to patients, changing television channels, communicating with patients and families, and providing blankets to improve the appearance of the waiting room.
  9. Consult with the nurse prior to providing water or food requested by patients or families.
  10. Consult with the nurse prior to sharing any information about patients' conditions.
  11. Deliver food, water, and nourishment to patients as directed by the nurse or provider.
  12. Communicate effectively and clearly to shift charge nurses, coworkers, and physicians.
  13. Treat patients and families with dignity and respect.
  14. Utilize the paging system with proper professional decorum and procedure.
  15. Cross-train with the Customer Service Representative position to serve as a backup as needed.
  16. Participate in continuing education regarding EHS internal training and updates, regulatory compliance, and patient engagement initiatives.
Requirements
  • Education level equivalent to completion of high school required; secondary college-level courses in business/administration assistant are a plus.
  • Excellent customer service, strong verbal, and written communication skills.
  • Basic office skills, telephone skills, and entry-level computer skills are required.
  • 2 years of experience in healthcare is preferred.
  • Customer Service experience is preferred.
  • Strong writing skills and the ability to deliver a clear and coherent narrative is required.
  • Effective and compassionate communication skills (including email etiquette) is required.


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