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Client Support Specialist

2 months ago

Renton, Washington, United States Cambia Health Solutions, Inc Full time

Position Overview: Customer Service Professional

Work Arrangement: This is a full-time remote position available for candidates in specific states.

Compensation: The starting salary is competitive and varies based on experience and location.

About Us: At Cambia Health Solutions, we are committed to simplifying healthcare and enhancing the lives of our members. Our Customer Service Professionals (CSPs) embody our mission by serving as essential support for our members, acting as listeners, problem-solvers, and advocates.

Key Responsibilities:

  • Serve as a primary point of contact for members, addressing inquiries related to benefits, claims, and eligibility.
  • Conduct thorough research to resolve complex issues and provide accurate information.
  • Maintain a professional demeanor while delivering exceptional service to each caller.
  • Identify potential challenges and proactively address them to ensure member satisfaction.
  • Collaborate with team members and seek opportunities for personal and professional growth.

Qualifications:

  • High school diploma or equivalent required.
  • Minimum of six months experience in a customer service role, preferably in a call center or related field.
  • Strong computer skills with the ability to navigate multiple software applications.
  • Mathematical proficiency for handling calculations related to member inquiries.

Desired Skills:

  • Excellent multitasking abilities in a fast-paced environment.
  • Strong problem-solving skills and a positive attitude.
  • Effective communication skills, demonstrating empathy and clarity.
  • Ability to manage sensitive information with confidentiality.

Work Environment:

  • Remote work with a requirement for a reliable internet connection.
  • Ability to maintain a distraction-free workspace.

Why Join Cambia?

Joining Cambia means becoming part of a dedicated team focused on innovation and compassionate care. We offer a comprehensive benefits package that includes health coverage, retirement plans, and opportunities for career advancement.

We are an equal opportunity employer, committed to fostering a diverse workforce and a drug-free workplace.