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**Counter Manager

2 months ago

Pompano Beach, Florida, United States Raymond Search Group Full time
Job Description

We are seeking a highly skilled and motivated Counter Manager to lead our customer service counter team at Raymond Search Group. As a Counter Manager, you will oversee the day-to-day operations of our customer service counter, ensuring efficient order processing, exceptional customer service, and sales growth.

Key Responsibilities:

  1. Manage and Supervise Counter Operations: Oversee the day-to-day operations of the customer service counter, ensuring smooth order processing, timely product pickups, and exceptional customer service.
  2. Lead and Train Sales Representatives: Lead and train a team of counter sales representatives, providing guidance, support, and ongoing coaching to ensure they meet sales targets and provide excellent customer service.
  3. Foster a Customer-Centric Environment: Foster a customer-centric environment by delivering exceptional service, addressing customer inquiries and concerns, and ensuring customer satisfaction.
  4. Develop Sales Strategies: Develop and implement strategies to drive sales growth, including upselling and cross-selling initiatives to increase revenue and market share.
  5. Inventory Management: Maintain accurate inventory records, monitor stock levels, and coordinate with the warehouse team to ensure product availability and minimize stockouts.
  6. Collaborate with Internal Departments: Collaborate with internal departments, including purchasing, sales, and operations, to optimize customer satisfaction and streamline processes.
  7. Stay Up-to-Date on Industry Trends: Stay updated on industry trends, product knowledge, and competitor activities to provide expert assistance to customers and enhance sales opportunities.
  8. Monitor Key Performance Indicators: Monitor and analyze key performance indicators (KPIs), such as sales metrics, customer satisfaction ratings, and order accuracy, and implement improvements as needed.
  9. Ensure Compliance: Ensure compliance with company policies, procedures, and safety guidelines.
  10. Foster a Positive Work Environment: Foster a positive and collaborative work environment that encourages teamwork and personal growth.

Qualifications:

  1. Education: High school diploma or equivalent; a bachelor's degree in business administration or related field is a plus.
  2. Experience: Proven experience in a customer service or sales role within the HVAC industry, preferably in a wholesale distribution setting.
  3. Knowledge and Skills: Strong knowledge of HVAC products, systems, and industry practices; excellent leadership and managerial skills, with the ability to motivate and develop a team; exceptional interpersonal and communication skills, both written and verbal; results-oriented mindset with a track record of achieving sales targets and driving business growth; proficiency in using computer systems, including inventory management software and point-of-sale (POS) systems.
  4. Flexibility: Flexibility to work shifts, including weekends, as required.
  5. Desirable Qualifications: Familiarity with HVAC wholesale distribution processes, including order processing, product pricing, and shipping logistics.