Store Manager
4 weeks ago
We are seeking a highly skilled and motivated Store Manager to oversee the day-to-day operations of our customer service counter.
Key Responsibilities:
- Manage and supervise the operations of the customer service counter, ensuring smooth order processing, timely product pickups, and exceptional customer service.
- Lead and train a team of counter sales representatives, providing guidance, support, and ongoing coaching.
- Foster a customer-centric environment by delivering exceptional service, addressing customer inquiries and concerns, and ensuring customer satisfaction.
- Develop and implement strategies to drive sales growth, including upselling and cross-selling initiatives.
- Maintain accurate inventory records, monitor stock levels, and coordinate with the warehouse team to ensure product availability.
- Collaborate with internal departments, including purchasing, sales, and operations, to optimize customer satisfaction and streamline processes.
- Stay updated on industry trends, product knowledge, and competitor activities to provide expert assistance to customers and enhance sales opportunities.
- Monitor and analyze key performance indicators (KPIs), such as sales metrics, customer satisfaction ratings, and order accuracy, and implement improvements as needed.
- Ensure compliance with company policies, procedures, and safety guidelines.
- Foster a positive and collaborative work environment that encourages teamwork and personal growth.
Requirements:
- High school diploma or equivalent; a bachelor's degree in business administration or related field is a plus.
- Proven experience in a customer service or sales role within the HVAC industry, preferably in a wholesale distribution setting.
- Strong knowledge of HVAC products, systems, and industry practices.
- Excellent leadership and managerial skills, with the ability to motivate and develop a team.
- Exceptional interpersonal and communication skills, both written and verbal.
- Results-oriented mindset with a track record of achieving sales targets and driving business growth.
- Proficiency in using computer systems, including inventory management software and point-of-sale (POS) systems.
- Flexibility to work shifts, including weekends, as required.
- Familiarity with HVAC wholesale distribution processes, including order processing, product pricing, and shipping logistics, is desirable.
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