Client Account Specialist

2 weeks ago


Alpharetta, United States RemX Specialty Staffing Full time
Position: Client Account Specialist (ONSITE)

Location: Candidates must reside within 25 miles of Alpharetta, GA.

Education: Bachelor's Degree is mandatory.

Working Hours:
Availability required between 8 AM and 8 PM ET, including every other Saturday from 8 AM to 12 PM.

Compensation:
$21.00 per hour, contingent upon possessing a Bachelor's Degree.

Key Responsibilities:
- Provide assistance to clients regarding inquiries, account statuses, and issue resolution by leveraging available resources and applications.
- Process payments and account payoffs efficiently.
- Undertake various tasks as assigned.
- Comply with relevant policies and procedures.
- Contribute positively to enhancing Customer Satisfaction scores by meeting qualitative targets.

- Engage in Auto-Dialer Collections, making outbound and receiving inbound calls for accounts that are 5-29 days overdue, aiding clients in bringing their accounts up to date (approximately 200+ calls daily).

- Analyze the underlying causes of customer delinquency and propose effective solutions for both the organization and the client through negotiation and education.
- Strive to be a productive team member by meeting quantitative objectives.

- Maintain a positive and enthusiastic demeanor.

Required Skills:
- Proficiency in MS Office Suite (Word, Excel, Teams).
- Exceptional written and verbal communication abilities.

- Attributes such as friendliness, tact, efficiency, organization, patience, and the capability to perform well under pressure and deadlines are essential for success in this role.

- Attention to detail is crucial to meet federal and state lending and documentation standards.
- Ability to multitask effectively is necessary.

- A willingness to learn, a positive outlook, and adaptability are also highly valued.

- A background in Customer Service is advantageous.

- A four-year college degree is preferred.

Job Level: Entry Level

Employment Type: Full-Time

Job Function: Other

Industry: Staffing and Recruiting


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