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Office Support Specialist

2 months ago

Riverdale, Georgia, United States Acadia Healthcare Full time

PRIMARY RESPONSIBILITIES:

  • Manage incoming phone calls, taking messages or redirecting as necessary;
  • Coordinate and confirm appointments while overseeing calendar management;
  • Welcome and assist patients, clients, and visitors with a friendly demeanor;
  • Check in visitors and guide them to their designated areas;
  • Notify staff of visitor arrivals or cancellations promptly;
  • Input customer information and handle correspondence efficiently;
  • Organize, file, and maintain both physical and digital documents;
  • Process incoming and outgoing mail and electronic communications;
  • Execute additional tasks as assigned.

EXPECTED STANDARDS:

  • Adheres to company policies, procedures, and performance improvement strategies while ensuring compliance with confidentiality regulations;
  • Communicates effectively with patients, their families, guests, and other healthcare team members;
  • Builds and maintains a professional rapport with patients, respecting personal boundaries while providing attentive service;
  • Fosters constructive and collaborative relationships with colleagues over time;
  • Promotes mutual trust, respect, and teamwork among staff members.
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41 CFR c)