Restaurant Operations Manager
22 hours ago
Job Summary:
The Assistant Manager at Black Bear Diner is a key member of our management team, responsible for ensuring exceptional customer service, managing restaurant operations, and driving business growth. As a seasoned professional, you will oversee daily restaurant activities, lead a team of employees, and contribute to the development of operational, marketing, and business plans.
Key Responsibilities:
- Customer Service: Ensure that all customers receive a high-quality dining experience, adhering to our Voice of the Guest standards.
- Team Management: Assist the General Manager with recruiting, training, and scheduling restaurant employees, fostering a positive and productive work environment.
- Operations Management: Monitor and assist with budget, labor, food, and inventory management, ensuring efficient operations and cost control.
- Quality Control: Oversee food quality, cleanliness, and customer satisfaction, ensuring that our standards are met and exceeded.
- Maintenance and Upkeep: Ensure the dining areas, kitchen, and exterior grounds of the restaurant are well-maintained and presentable.
- Compliance: Ensure that the restaurant complies with State and Federal regulations, maintaining a safe and healthy work environment.
- Business Development: Develop operational, marketing, and business plans in conjunction with owners or the board of directors, driving business growth and expansion.
- Self-Assessment: Assist with monthly self-assessment of the restaurant, identifying areas for improvement and implementing changes.
- Regulatory Compliance: Ensure that all employees follow regulatory guidelines of the food services industry, maintaining a high level of compliance.
- Professional Development: Maintain professional and technical knowledge by tracking emerging trends in the restaurant industry, staying ahead of the competition.
- Interim General Manager: Perform interim-general manager duties in the absence of the General Manager, ensuring seamless operations and continuity.
Requirements:
To be successful as an Assistant Manager at Black Bear Diner, you will possess excellent leadership and communication skills, a strong work ethic, and a passion for delivering exceptional customer service. You will be a team player, able to work collaboratively with colleagues to achieve business objectives.
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