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HR Operations Specialist

2 months ago

Philadelphia, Pennsylvania, United States Thomas Jefferson Univ Full time
Job Summary

As an administrative support to HR Operations, the HR Coordinator provides frontline response to employees and management on Human Resources related issues. The successful candidate will act as an employee champion and HR generalist, supporting and responding to HR-related needs for the HR Business Partners and their designated departments.

The HR Coordinator will triage, as appropriate, HR-related questions to HRBPs or HR Centers of Excellence to support in the delivery of value-added service to management and employees that reflect the business objectives of the organization.

The HR Coordinator will maintain an effective level of HR operations literacy and knowledge of the businesses he/she supports to ensure operational needs are being met.

Essential Functions
  • Adheres to Jefferson Code of Conduct and all policies
  • Demonstrates knowledge and compliance with the Hospital Safety and Infection Control policies as required by OSHA and the Patient Safety Program
  • Acts as coordinator for 3 hospital campuses of approximately 4,000 employees
  • Maintains high level of confidentiality in all areas
  • Acts as the primary contact for the employees and managers accessing the HR Operations Office
  • Handles tier one level inquiries regarding HR policy, benefits, payroll and assesses need for escalation and to which HRBP or HR Service Center or Center of Excellence
  • Supports the delivery of HR processes for the client
  • Accountable for HR service delivery satisfaction to client
  • Acts as the administrative support to Director, HRBPs and Generalist
  • Processes accounts payable and receivable pertaining to HR function
  • Partners with HRBPs, as appropriate, to address escalated tier 2 employee issues/situations
  • Interacts with co-workers, visitors, and other staff consistent with Jefferson's SCOR values
  • Coordinates employee service events and responds to inquiries about service time
  • Manages division unemployment claims in a timely and efficient manner utilizing system resources and knowledge of business model
  • Manages online employee file room and process to include I-9 and license certification as part of new hire orientation
  • Audits and updates PeopleSoft requests
  • Manages employment verification process
  • Assists with special projects such as employee recognition and service events and other programs
Minimum Education and Experience Requirements

Bachelor's Degree Preferred

OR

Minimum of 3 years of relevant professional business experience required. Minimum of 3 years in HR function or related capacity. Desire to have a career in HR or a plus

Competencies (Knowledge, Skills, and Abilities Required)

Service Excellence: We provide an exceptional experience to every customer (patient or colleague) in every encounter.

Behavioral Anchors related to Service Excellence include:

  • Patient/Customer Relations
  • Empathy
  • Adaptability
  • Change Initiative
  • Innovation
  • Collaboration
  • Engages all members of the TJUH community by promoting opportunities to work together.

Behavioral Anchors related to Collaboration include:

  • Team Communication
  • Understanding Contributions
  • Willingness to Listen
  • Openness
  • Relationship Building
  • Ownership
  • Evaluates the work environment and develops and implements achievable recommendations to improve delivery of services.

Behavioral Anchors related to Ownership include:

  • Accountability
  • Problem Solving
  • Effective Communication
  • Focus
  • Decisiveness
  • Respect
  • Professionally interacts with others (i.e., staff, patients, visitors) as demonstrated by a consistently open-minded and compassionate approach; understands and appreciates others.

Behavioral Anchors related to Respect include:

  • Consideration
  • Professionalism
  • Cultural Awareness
  • Inclusiveness
  • Engagement
About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value.

Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.

Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.

Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region.

Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

As an employer, the Jefferson Enterprise maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.