Bilingual Customer Service Specialist
2 weeks ago
We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to become an integral part of our organization at Panda Exteriors, a prominent entity in the solar and roofing sector. Our commitment to our employees ensures a nurturing and balanced workplace.
Work Schedule- Monday to Friday: 10 AM - 6 PM
- Every other Saturday: 9 AM - 3 PM
- Annual salary range: $55,000 - $75,000
- Base salary complemented by bonuses and commissions
- Comprehensive paid training
- Medical, dental, and vision coverage
- Paid holidays and time off
- 401k retirement plan
- Company-sponsored events and outings
As a Call Center Representative, your duties will include:
- Boosting sales by converting pre-qualified leads and generating new business opportunities
- Confirming scheduled appointments with prospective clients
- Gathering essential information and managing customer expectations
- Engaging with customers through inbound and outbound calls, as well as lead follow-ups
- Identifying customer needs and recognizing sales opportunities
- Responding to inquiries from potential customers and providing additional information
- Documenting relevant customer data in the CRM system
- Staying updated on product and service offerings
- Maintaining a database of current and prospective clients
- Keeping informed about competing products and services
- Fluency in both English and Spanish
- Must be at least 18 years old with a high school diploma and reliable transportation
- 1-3 years of experience in roofing or solar sales; customer service or telemarketing experience preferred
- Aptitude for learning and educating customers about roofing or solar solutions
- Comfortable in a sedentary role, primarily working on a computer and phone
- Possess a student mentality, leadership qualities, and a desire for continuous learning
- Technologically proficient, capable of multitasking and adapting to various software and priorities
Panda Exteriors is a rapidly growing company focused on Exterior Services and Green Energy, dedicated to assisting homeowners in adopting sustainable practices, saving money, and enhancing their property value. We are an equal opportunity employer and welcome applicants of all experience levels.
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