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Healthcare Customer Service Associate
2 months ago
This role is essential for managing patient registrations for outpatient services, ensuring that all information is collected accurately and completely. The individual will oversee the front desk operations and provide various administrative and clerical assistance to ensure the clinic runs smoothly.
Key Responsibilities
- Patient Registration and Management
- Facilitates patient registration for emergency and outpatient services, guaranteeing the accuracy and completeness of information collected.
- Maintains and updates patient records, ensuring all data is current and entered into the electronic database.
- Handles payment collection, accurately logging transactions and preparing documentation for processing in line with established protocols.
- Front Desk Operations
- Acts as the initial point of contact for patients and visitors, assessing the purpose of their visit.
- Manages incoming calls, providing accurate information or directing inquiries to the appropriate staff.
- Takes detailed messages and ensures timely communication with relevant personnel.
- Administrative Support
- Coordinates appointment scheduling in accordance with established procedures, utilizing both manual and automated systems.
- Performs various clerical duties, including copying, faxing, and mail distribution.
- Monitors inventory of office supplies, ensuring adequate stock levels are maintained.
- Minimum of one year experience in a healthcare office setting.
- High School Diploma or equivalent.
- Proficient in basic computer skills, including typing at least 50 words per minute and familiarity with Microsoft Office.
- All candidates must successfully complete a TB test, drug screening, and physical examination.
- Bilingual in Spanish is advantageous.
- Experience with EPIC or similar electronic medical record systems is preferred.