Technical Service Representative

1 month ago


Easton, Pennsylvania, United States Follett LLC Full time
Job Overview

Follett Products, LLC is a leading manufacturer of high-quality ice storage bins, ice machines, and medical-grade refrigerators and freezers. We are seeking a skilled Technical Service Representative to join our team.

Key Responsibilities
  • Diagnose and troubleshoot electro-mechanical equipment issues over the phone or email.
  • Provide technical assistance and information to service agents, end users, customers, and internal staff.
  • Maintain accurate records in the Service Management System.
  • Analyze customer warranty claims and ensure proper resolution.
Requirements
  • Goal-oriented individual with effective communication skills.
  • Basic understanding of electro-mechanical equipment and refrigeration concepts.
  • Ability to learn and use service management applications.
  • Proficiency in Microsoft Office.
  • Ability to work in a fast-paced team environment.
About Follett

Follett is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. We offer a dynamic work environment and opportunities for growth and development.



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