Member Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and promoting Sam's Club products and services.
Key Responsibilities:- Provide member service by maintaining a clean and organized sales floor, answering member questions, and resolving issues in a timely and professional manner.
- Process member transactions, including sales, returns, and exchanges, while maintaining accurate records and adhering to company policies and procedures.
- Assist members with purchasing decisions, locate merchandise, and provide recommendations to enhance their shopping experience.
- Work collaboratively with other sales floor associates to achieve sales goals and maintain a positive and productive work environment.
- Participate in ongoing training and development to stay up-to-date on company policies, procedures, and product knowledge.
- High school diploma or equivalent required.
- Previous retail or customer service experience preferred.
- Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
- Strong communication and interpersonal skills, with the ability to work effectively with members, colleagues, and management.
- Basic math skills and accuracy with handling cash and operating a cash register.
- Competitive hourly wage and performance-based bonus awards.
- Opportunities for career growth and advancement within the company.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) and stock purchase plans.
- Paid time off and holidays.
Sam's Club is a membership-based warehouse club that offers a wide range of products and services to its members. We are committed to providing exceptional customer service and promoting a positive and inclusive work environment.
As a Member Service Representative, you will have the opportunity to work with a diverse group of members, develop your customer service skills, and contribute to the success of our team.
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