Member Service Representative

2 weeks ago


Easton, Pennsylvania, United States Walmart Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and promoting Sam's Club products and services.

Key Responsibilities:
  • Provide member service by maintaining a clean and organized sales floor, answering member questions, and resolving issues in a timely and professional manner.
  • Process member transactions, including sales, returns, and exchanges, while maintaining accurate records and adhering to company policies and procedures.
  • Assist members with purchasing decisions, locate merchandise, and provide recommendations to enhance their shopping experience.
  • Work collaboratively with other sales floor associates to achieve sales goals and maintain a positive and productive work environment.
  • Participate in ongoing training and development to stay up-to-date on company policies, procedures, and product knowledge.
Requirements:
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Strong communication and interpersonal skills, with the ability to work effectively with members, colleagues, and management.
  • Basic math skills and accuracy with handling cash and operating a cash register.
Benefits:
  • Competitive hourly wage and performance-based bonus awards.
  • Opportunities for career growth and advancement within the company.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • 401(k) and stock purchase plans.
  • Paid time off and holidays.
About Sam's Club:

Sam's Club is a membership-based warehouse club that offers a wide range of products and services to its members. We are committed to providing exceptional customer service and promoting a positive and inclusive work environment.

As a Member Service Representative, you will have the opportunity to work with a diverse group of members, develop your customer service skills, and contribute to the success of our team.



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