Help Desk Specialist

10 hours ago


St Louis, Missouri, United States 4M Building Solutions Full time
Job Title: Help Desk Technician

About the Role:

We are seeking a skilled Help Desk Technician to join our team at 4M Building Solutions. As a Help Desk Technician, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and efficient manner.

Key Responsibilities:

  • Provide first-level technical support to customers via phone, email, or in-person
  • Escalate complex issues to senior technicians or other support teams as needed
  • Document and track customer interactions and issue resolutions
  • Collaborate with other teams to resolve issues and improve customer satisfaction
  • Stay up-to-date with new technologies and products to provide expert support

Requirements:

  • Associate's degree in Computer Science or related field
  • At least 3 years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office Suite and help desk software

About 4M Building Solutions:

4M Building Solutions is a leading provider of janitorial, housekeeping, and cleaning services. We are committed to delivering exceptional customer service and supporting our customers' success. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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