Broadband Technician I

4 weeks ago


Austin, Texas, United States Astound Full time
Broadband Technician Job Description

Astound Broadband is seeking a skilled Broadband Technician to join our team in Austin, Texas. As a Broadband Technician, you will be responsible for residential installation and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work.

This role will be responsible for ensuring and recording correct RF signal levels. The Broadband Technician will communicate with leadership and dispatch as needed.

Key Responsibilities:

  • Residential install and disconnects* (data, video, phone) on customer premises
  • Ensure/record correct RF and signal levels within specifications
  • Communication with leadership and dispatch as needed
  • Customer education
  • Operate company vehicle in safe and responsible manner
  • Other duties as assigned

Requirements:

  • Education: High school diploma or equivalent
  • Experience: 0 (Entry Level)
  • Competencies: Maintain satisfactory driving record and have a valid driver's license
  • Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone

We Offer:

  • 401k retirement plan, with employer match
  • Insurance options including: medical, dental, vision, life and STD insurance
  • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
  • Floating Holiday: 40 hours per year
  • Paid Holidays: 7 days per year
  • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
  • Tuition reimbursement program
  • Employee discount program

About Astound Broadband:

Astound Broadband is a leading supplier of cutting-edge technology and communications services. We provide one-on-one training and coaching, a supportive work environment, and the opportunity to represent a superior telecommunications company.

We are proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.



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