Broadband Technician I

10 hours ago

Austin, Texas, United States Astound Broadband Power by Grande Full time
Broadband Technician

Astound Broadband Power by Grande

We are seeking a highly skilled and customer-focused Broadband Technician to join our team in Austin, Texas. As a Broadband Technician, you will be responsible for residential installation and disconnections for data, video, and phone on the customer premises. This role requires a high level of focus on customer service, customer education, and quality of work. You will ensure and record correct RF signal levels and communicate with leadership and dispatch as needed.

A Day in the Life of the Broadband Technician:

  • Residential install and disconnects* (data, video, phone) on customer premises
  • Ensure/record correct RF and signal levels within specifications
  • Communication with leadership and dispatch as needed
  • Customer education
  • Operate company vehicle in safe and responsible manner
  • Other duties as assigned

What You Bring to the Table:

  • Education: High school diploma or equivalent
  • Experience: 0 (Entry Level)
  • Competencies: Maintain satisfactory driving record and have a valid driver's license
  • Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone

We're Proud to Offer a Comprehensive Benefits Package Including:

  • 401k retirement plan, with employer match
  • Insurance options including: medical, dental, vision, life and STD insurance
  • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
  • Floating Holiday: 40 hours per year
  • Paid Holidays: 7 days per year
  • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
  • Tuition reimbursement program
  • Employee discount program

*Benefits listed above are for regular full-time positions

Astound Broadband Power by Grande is an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law.

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