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Customer Service Liaison

2 months ago

Miami Beach, Florida, United States City of Miami Beach Florida Full time
Customer Service Representative

This classification exists to perform entry-level customer service work in the City's Finance Department. The Customer Service Representative performs technical work which requires the application of excellence in customer service, along with a strong focus on customer satisfaction and retention.

Key Responsibilities:
  • Provide exceptional customer service to citizens and visitors of the City of Miami Beach
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with other departments to ensure seamless customer service delivery
  • Stay up-to-date on City policies and procedures to provide accurate information to customers
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and knowledge of Microsoft Office