Customer Outreach Liaison

1 day ago


Miami, Florida, United States SSM Services, inc Full time

The Customer Outreach Liaison plays a pivotal role in fostering strong relationships with current customers and potential new leads. This position requires exceptional communication skills, a keen understanding of consumer relations strategies, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Initiate, complete, or follow up on sales processes to meet membership requirements
  • Track, organize, and document interactions with current consumers and potential new leads
  • Research and problem-solve client issues through collaboration with other Customer Service Representatives
  • Attend training sessions and seminars to enhance skills and achieve success
  • Build valuable relationships with clients to ensure satisfaction and brand loyalty

Requirements:

  • Bachelor's Degree or 1-3 years of customer service experience
  • Highly developed communication, interpersonal, problem-solving, and customer service skills
  • Able to work a full-time schedule
  • Demonstrated consistency in achieving and exceeding goals, with a strong customer orientation


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