Customer Service Liaison

1 day ago


Pompano Beach, Florida, United States Precision Aviation Group Full time
Customer Service Representative

Velocity Aerospace, a subsidiary of Precision Aviation Group, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to internal and external customers, utilizing your in-depth knowledge of company products and programs.

Key Responsibilities:
  • Communicate effectively with customers via phone and email to resolve queries and provide timely updates on job status.
  • Manage customer quote approvals, present and re-quote as needed, and ensure quotes are processed through the quoting process in a timely manner.
  • Collaborate with production, shipping, and warehouse personnel to expedite or trace shipments and resolve customer inquiries.
  • Provide product information and direct customers to relevant resources, ensuring they have a positive experience with our company.
  • Ensure customer solutions are presented in a timely and professional manner, meeting their needs and expectations.
Requirements:
  • At least 1 year of customer service experience in commercial aviation, preferably with an FAA repair station.
  • Strong analytical skills, with the ability to summarize data and trends clearly.
  • Excellent interpersonal, written, and verbal communication skills.
  • Ability to work well in a team-oriented environment and build lasting relationships with customers.
  • Knowledge of the aviation industry and airline MRO is preferred.
What We Offer:
  • Competitive pay and a wide range of benefits, including health insurance, 401(k) with company match, and industry-specific training opportunities.
  • Full-time associates qualify for health benefits the first of the month following 30 days of employment.
  • Options include 4 medical plans, 2 dental plans, vision, base life insurance, voluntary life insurance, short and long-term disability, flex spending accounts, and telemedicine.

Qualified candidates with a strong drive, work ethic, and commitment to quality are invited to apply at www.precisionaviationgroup.com using the Careers tab at the bottom of the page.



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