Senior Contract Manager

6 days ago


Overland Park, Kansas, United States ESS Full time
About the Role

We are seeking a highly skilled and experienced Senior Contract Manager to join our team at ESS. As a key member of our operations team, you will play a pivotal role in overseeing all aspects of our catering operations across multiple sites.

Key Responsibilities:
  • Strategic Leadership: Develop and implement strategies to drive growth and retention of new and existing business.
  • Client Relationship Management: Manage client relationships in a commercial manner, ensuring compliance with company policies and procedures.
  • Operational Excellence: Oversee the sales team in developing financially sound bids and proposals, and implement senior client review processes to identify additional sales/service opportunities.
  • Team Management: Communicate strategies to the team and implement improvements to maximize performance and customer satisfaction.
  • Stakeholder Engagement: Develop and maintain relationships with internal and external stakeholders, including senior management and clients.
  • Performance Management: Provide operational insight alongside strategic marketing plans to grow sales/services and deliver customer satisfaction.
  • Compliance: Ensure purchasing complies with Compass Group UK & Ireland policies, and manage labor costs above budget to the client through established policies.
Requirements:
  • Leadership and Change Management: Strong leadership and change management skills, with experience in managing challenging clients.
  • Business Acumen: Ability to align resources to business objectives, with a results-oriented focus on performance improvement.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to create effective site communication strategies.
  • Senior Management Experience: Senior management experience in Catering and Facilities Management, with a track record of leading change programs to deliver operational benefits.
  • Commercial Awareness: Familiarity with working within brand guidelines to achieve results, with experience in highly commercial and price-sensitive markets.
  • Health and Safety: Fully conversant with current Health and Safety and food safety regulations, with experience in risk management, analysis, and reduction.
  • Relationship Management: Managed senior-level third-party relationships, with a strong ability to build and maintain relationships with internal and external stakeholders.
About Us

ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high-profile police, secure environments, government sites, and a range of onshore and offshore facilities for the energy sector. We prioritize delivering excellent customer service and seek individuals passionate about joining our teams.


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