Senior Contract Manager
6 days ago
We are seeking a highly skilled and experienced Senior Contract Manager to join our team at ESS. As a key member of our operations team, you will play a pivotal role in overseeing all aspects of our catering operations across multiple sites.
Key Responsibilities:- Strategic Leadership: Develop and implement strategies to drive growth and retention of new and existing business.
- Client Relationship Management: Manage client relationships in a commercial manner, ensuring compliance with company policies and procedures.
- Operational Excellence: Oversee the sales team in developing financially sound bids and proposals, and implement senior client review processes to identify additional sales/service opportunities.
- Team Management: Communicate strategies to the team and implement improvements to maximize performance and customer satisfaction.
- Stakeholder Engagement: Develop and maintain relationships with internal and external stakeholders, including senior management and clients.
- Performance Management: Provide operational insight alongside strategic marketing plans to grow sales/services and deliver customer satisfaction.
- Compliance: Ensure purchasing complies with Compass Group UK & Ireland policies, and manage labor costs above budget to the client through established policies.
- Leadership and Change Management: Strong leadership and change management skills, with experience in managing challenging clients.
- Business Acumen: Ability to align resources to business objectives, with a results-oriented focus on performance improvement.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to create effective site communication strategies.
- Senior Management Experience: Senior management experience in Catering and Facilities Management, with a track record of leading change programs to deliver operational benefits.
- Commercial Awareness: Familiarity with working within brand guidelines to achieve results, with experience in highly commercial and price-sensitive markets.
- Health and Safety: Fully conversant with current Health and Safety and food safety regulations, with experience in risk management, analysis, and reduction.
- Relationship Management: Managed senior-level third-party relationships, with a strong ability to build and maintain relationships with internal and external stakeholders.
ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high-profile police, secure environments, government sites, and a range of onshore and offshore facilities for the energy sector. We prioritize delivering excellent customer service and seek individuals passionate about joining our teams.
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Commercial Contract Manager
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