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Front-End Operations Supervisor

2 months ago


New York, New York, United States Dinjob Full time

Position Overview:

As a Customer Service Team Leader, you will play a pivotal role in ensuring exceptional service delivery and operational efficiency within our retail environment. Your leadership will help foster a positive atmosphere for both customers and associates.

Key Responsibilities:

  • Adhere to all company policies and established protocols.
  • Maintain a professional appearance and adhere to personal grooming standards.
  • Delegate tasks to front-end and service desk associates during slower periods as per the Service Leader Assignment Sheets.
  • Assist with special projects and undertake additional responsibilities as directed by management.
  • Ensure compliance with all safety regulations and report any necessary equipment repairs or maintenance.
  • Monitor customer behavior to uphold security standards and report any suspicious activities.
  • Safeguard front-end cash drawers when unattended and protect company assets diligently.
  • Maintain cleanliness and sanitation standards in accordance with company policies and health regulations.
  • Regularly perform cashier and bagging duties as needed.
  • Engage in service desk operations and, if trained, bookkeeping tasks.
  • Execute any other duties as assigned.

Qualifications:

  • Strong communication and customer service skills.
  • Must meet the minimum age requirement for specific job functions.
  • Willingness to learn various tasks and technical aspects of the role.
  • Ability to fulfill the technical requirements of cashier and service desk operations.

Prerequisite Training:

  • For Service Desk/Kiosk Stores: Completion of Cashier/Service Associate and Service Desk/Kiosk training.
  • For Non-Service Desk/Kiosk Stores: Completion of Cashier training.

Physical Requirements:

  • Ability to perform repetitive motions while standing or walking for most of the shift.
  • Capable of lifting products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds occasionally.
  • Ability to push or pull up to 75 pounds as needed.
  • Willingness to work in various weather conditions.
  • Ability to gather and transport shopping carts as required.
  • Capability to handle various substances related to cleaning and food products.
  • Visual acuity to verify identification and other documents.

Preferred Qualifications:

  • Ability to enhance customer satisfaction through high service standards and prompt issue resolution.
  • Experience in managing work schedules for associates to align with business needs.
  • Experience in handling cash transactions and maintaining accurate logs.
  • Knowledge of store policies regarding customer identification and the sale of restricted items.
  • Ability to process customer refunds efficiently while adhering to company policies.
  • Supervisory experience in overseeing the performance of front-end and service desk associates.
  • Commitment to treating all associates with respect and providing constructive feedback.
  • Ability to meet the physical demands of the role with or without accommodations.

Dinjob is committed to providing equal employment opportunities to all associates and applicants without regard to any protected characteristics.