Customer Service Representative
4 weeks ago
About 1A Auto
We are a high-growth e-commerce company that prides ourselves on employing the best talent. Our team members bring unique skill sets to the table, and collectively, we have a track record of accomplishing challenging goals. We are an online aftermarket auto parts retailer headquartered in the northwest of Boston.
We are passionate about empowering people to do their own auto repairs. Our company's mission is to make car projects go smoothly and become your trusted source for auto parts. We treat our customers like family and provide great value, exceptional customer service, and education to make customers confident in their decision to do their own repairs.
Job Summary
The E-Mail/Chat Customer Service Representative has direct interaction with customers by email/chat and is responsible for recommending products, resolving inquiries, and processing orders while maintaining a high standard of service and professionalism.
Responsibilities
- Provide excellent online customer service etiquette and strong customer relationship skills when responding to customer questions and concerns.
- Contribute to quality assurance procedures to ensure accuracy of communications to customers and improve customer satisfaction with products.
- Learn software used by the company to navigate listings, locate customer information, and look up data about products.
- Work in a high-volume environment.
Requirements
- High school diploma or general education degree (GED) and two to three years related customer service experience in a high-volume environment or equivalent combination of education and experience.
- Strong typing, spelling, and grammar skills are a must.
- Proficient computer user and knowledge of the internet.
- ASE Certified is a plus.
- Parts Counter or mechanics experience is a plus.
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