Automotive Service Consultant

4 weeks ago


New Britain, Connecticut, United States EasyCare Recruiting Full time

Automotive Service Consultant

We are seeking a skilled Automotive Service Consultant to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring that our customers feel welcome and confident in our ability to meet their needs.

Key Responsibilities:

  • Provide accurate estimates of repair/maintenance costs
  • Upsell recommended/additional services using low-pressure, high-integrity methods
  • Inspect repair quality and ensure that all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements:

  • Experience preferred but not required

Benefits:

  • Compensation is based on experience and is competitive with the retail automotive market.
  • We offer excellent benefits.


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