Automotive Service Advisor
6 days ago
We are seeking a skilled Automotive Service Advisor to join our team at EasyCare (APCO). As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities:
- Greet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adhere to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements:
- Experience preferred but not required
Benefits:
- Compensation is based on experience and is competitive with the retail automotive market
- We offer excellent benefits
We are an equal opportunity employer and welcome applications from diverse candidates.
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