Technical Support Specialist

1 month ago


Amarillo, Texas, United States AMA TechTel Full time
Job Overview

AMA TechTel is seeking a highly skilled Technical Support Representative to join our team. As a Level II Technical Support Representative, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved promptly and efficiently.

Key Responsibilities:

  • Monitor and troubleshoot technical issues with our communication products, including wireless/VOIP, T1's, POTS, and DSL.
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Escalate complex issues to management and other departments as necessary.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with product knowledge and technical skills to provide expert support.

Requirements:

  • High school diploma or equivalent required; Associate's degree in CIS or related field preferred.
  • CompTIA A+ certification or equivalent experience.
  • 2+ years of experience in technical support or related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

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