Technical Support Specialist
1 month ago
AMA TechTel is seeking a highly skilled Technical Support Representative to join our team. As a Level II Technical Support Representative, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved promptly and efficiently.
Key Responsibilities:
- Monitor and troubleshoot technical issues with our communication products, including wireless/VOIP, T1's, POTS, and DSL.
- Provide timely and effective support to customers via phone, email, and other communication channels.
- Escalate complex issues to management and other departments as necessary.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date with product knowledge and technical skills to provide expert support.
Requirements:
- High school diploma or equivalent required; Associate's degree in CIS or related field preferred.
- CompTIA A+ certification or equivalent experience.
- 2+ years of experience in technical support or related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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