Customer Service Representative

2 hours ago


West Jordan, Utah, United States Kroger Full time
Job Summary

Create an exceptional customer experience through outstanding service and a commitment to excellence. As a Customer Service Representative at Kroger, you will be responsible for providing top-notch service to our customers, ensuring a safe and clean environment, and assisting the department manager in achieving sales and profit goals.

Key Responsibilities
  • Provide exceptional customer service, answering questions and making recommendations to ensure customer satisfaction
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions
  • Recommend grocery items to customers to ensure they get the products they want and need
  • Check product quality to ensure freshness and review sell by dates
  • Label, stock, and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Display a positive attitude and stay current with present, future, seasonal, and special ads
  • Adhere to all food safety regulations and guidelines
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions
  • Practice preventive maintenance by properly inspecting equipment and notifying the department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks/issues and illegal activity

Requirements
  • Ability to handle stressful situations
  • Knowledge of basic math (counting, addition, and subtraction)
  • Effective communication skills
  • Desired: Any retail experience and second language (speaking, reading, and/or writing)


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