Customer Service Representative

8 hours ago


West Jordan, Utah, United States AlphaGraphics Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at AlphaGraphics. As a key member of our team, you will be responsible for establishing and maintaining positive relationships with our customers, ensuring their requirements and needs are met.

Key Responsibilities
  • Serve as the primary internal representative of the organization, conveying our expertise in products, services, and capabilities to customers.
  • Communicate customer requirements to the support team in accordance with company policies and procedures.
  • Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
Requirements
  • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
  • Ability to effectively build relationships with customers and teammates.
  • Strong written and verbal communication skills.
  • Desire to continuously look for ways to help people.
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
What We Offer

We offer competitive compensation, flexible scheduling, and a collaborative work environment. Our team is passionate about delivering high-quality solutions to our customers, and we value contributions from each team member.

AlphaGraphics is an independently owned and operated franchisee. If hired, Franchisee will be your employer, not Alphagraphics International, Inc. or any of its affiliates or any other franchisees.



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