Customer Service Representative

5 days ago


West Jordan, Utah, United States The Boyd Group Full time
Customer Service Representative Job Description

Glass America is a respected leader in the auto glass industry, and we're seeking a skilled Customer Service Representative to join our team. As a key member of our shop operations team, you'll play a vital role in our overall success.

What We Offer:
  • A competitive starting wage and comprehensive benefits package
  • Career development and progression opportunities
  • A dynamic and supportive work environment
  • 401k, PTO, paid holidays, life insurance, and short-term disability
  • The chance to work with a company that operates in 38 states and continues to grow
Responsibilities:
  • Provide exceptional customer service and handle general inquiries, both in person and over the phone
  • Ensure timely scheduling of customer appointments and maintain regular communication with Auto Glass Technicians in the field
  • Utilize our software to document conversations, enter sales information, and update customer records as needed
  • Follow our step-by-step process to provide quotes for installation and repair services
  • Take proactive actions to support team members in meeting shop production goals and budgetary objectives
Requirements:
  • Previous work experience demonstrating the ability to stay organized and handle a high volume of phone calls and emails
  • Comfortable in a customer-facing, front-line role
  • Reliable and dependable hard worker with a positive demeanor
  • Strong typing and data entry skills, with a high aptitude for technology
  • Process-driven with a understanding of inventory management
  • Ability to work some Saturdays and overtime as necessary
  • General knowledge of automobile functions and systems
  • Auto Parts and/or Dispatcher experience is highly desirable

Glass America is an Equal Opportunity Employer.



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