Customer Service Representative
1 day ago
Customer Service Representative
Old Dominion Freight Line is seeking a highly skilled Customer Service Representative to join our team. As a key member of our service center, you will provide exceptional customer service and support to our customers and internal stakeholders.
Responsibilities:
- Provide timely and courteous responses to customer inquiries via phone and email
- Process customer requests and resolve issues in a professional and efficient manner
- Collaborate with internal teams to ensure seamless service delivery
- Maintain accurate records and reports to track customer interactions and service performance
- Participate in ongoing training and development to stay up-to-date on company policies and procedures
Requirements:
- High school diploma or equivalent required
- 1 year of customer service experience, preferably in the transportation industry
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in Microsoft Office and AS400
Benefits:
- Health, dental, and vision benefits
- Short-term and long-term disability
- Flex spending accounts
- 401(k) retirement plan
- Wellness program
- Employee credit union
- Vacation and holiday time
Old Dominion Freight Line is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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