Customer Service Representative
2 days ago
At Glass America, we're looking for a skilled Customer Service Representative to join our team. As a key member of our shop operations team, you'll play a crucial role in ensuring our customers receive exceptional service and support.
Responsibilities:
- Provide top-notch customer service and support via phone, email, and in-person interactions.
- Schedule customer appointments with a sense of urgency and maintain regular communication with our Auto Glass Technicians in the field.
- Utilize our software to document all conversations, enter sales information, and update customer records as needed.
- Follow our step-by-step process to provide quotes on our competitively priced installation and repair services.
- Take proactive actions to help your team meet shop production goals and budgetary objectives.
- Assist the dispatch/parts team as needed.
Requirements:
- Previous experience in a customer-facing role, demonstrating the ability to handle a high volume of phone calls and emails.
- Comfortable working in a fast-paced environment with a positive demeanor.
- Strong typing and data entry skills, with a high aptitude for technology.
- Process-driven with a strong understanding of inventory management.
- Ability to work some Saturdays and overtime as necessary.
- General knowledge of automobile functions and systems.
- Auto Parts and/or Dispatcher experience is highly desirable.
About Glass America:
Glass America is a respected leader in the auto glass industry, with a strong commitment to customer satisfaction and employee development. We offer a competitive salary, benefits, and opportunities for career growth and advancement. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.
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