Customer Service Representative
5 days ago
We are seeking a skilled Customer Service Representative to join our team at ManpowerGroup. This role involves providing exceptional support to customers, ensuring their needs are met and exceeding their expectations.
The ideal candidate will have strong communication skills, excellent organizational abilities, and attention to detail. As a Support Assistant - Access Control, you will be part of the Inbound Support Department, supporting customers across the east coast.
About the Role:
- Process customer orders and handle inbound phone calls with professionalism and courtesy.
- Prepare correspondence and fulfill customer needs to ensure satisfaction and loyalty.
- Apply established guidelines to perform tasks efficiently and effectively.
- Maintain accurate documentation and ensure customer satisfaction.
- Work closely with supervisors to manage tasks and queries in a timely manner.
Requirements:
- A high school diploma or equivalent is required.
- 0-2 years of experience in customer service or a related field is preferred.
- Familiarity with basic customer service concepts and procedures is essential.
- Ability to follow instructions and work under supervision is necessary.
- Strong communication skills to interact with customers effectively.
Benefits:
- A competitive pay rate of $18.27 per hour.
- A 40-hour workweek with potential for overtime.
- Consistent daytime hours (5 AM - 4 PM, Monday - Friday).
- An opportunity to develop skills in customer service and process management.
- Working with a well-established company in the access control industry.
About ManpowerGroup:
ManpowerGroup is a leading global workforce solutions company, helping organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win.
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