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Ambulance Collections Specialist

2 months ago

Somerville, Massachusetts, United States CATALDO AMBULANCE Full time
Job Title: Ambulance Collections Specialist

Cataldo Ambulance Service, Inc. is seeking a highly skilled Ambulance Collections Specialist to join our team. As a key member of our revenue cycle team, you will be responsible for collecting outstanding private invoices from our existing client base, resolving customer billing problems, and reducing accounts receivable delinquency.

Key Responsibilities:
  • Make a minimum of 30 collections calls per hour
  • Resolve insurance-related billing issues with patients and/or insurance carriers
  • Handle high call volumes and serve as the primary representative for patient inquiries/calls
  • Communicate effectively both orally and in writing
  • Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
  • Demonstrate superior customer service skills and problem-solving, including assisting patients with alternative payment options and payment plans
  • Possess a basic understanding of government and commercial insurance and Credit & Collections policies
  • Identify the need and request rebills to insurance
  • Handle highly confidential information with complete discretion
  • Maintain confidentiality of patient information while on the phone or in-person
  • Work aged invoices utilizing various reports and the collection module using Zoll Rescue Net
  • Alert the Revenue Cycle Manager about potential problems that could affect collections
  • Meet productivity goals/benchmarks as set and communicated by the manager
  • Utilize available sources to obtain updated information and reissue correspondence
Requirements:
  • Working knowledge of Microsoft Office, including Excel and Word
  • Strong communication, problem-solving, and analytical skills
  • Acute attention to detail and the ability to work in a fast-paced, team-oriented environment with a focus on communication
  • Outstanding customer service and phone skills
  • Previous collections or customer service experience a plus
  • Knowledge of HIPAA and healthcare policies a plus
  • High School diploma or GED required
  • Fluent in Spanish a plus, but not required
  • Must be positive and maintain a professional demeanor at all times
  • Familiarity with Medicaid and Medicare guidelines
  • Ambulance billing experience a plus
  • 3-5 years Accounts Receivable follow-up experience

About Cataldo Ambulance Service, Inc.

Cataldo Ambulance Service, Inc. has been a leader in providing routine and emergency medical services since 1977. We continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.

We are the largest private EMS provider and private ambulance service in Massachusetts, partnering with top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We also offer training and education to the healthcare and emergency medical community through the Cataldo Education Center.