Datastage Support Specialist

3 days ago


New York, New York, United States Fidelity Information Services Full time
About the Role

We are seeking a highly skilled Datastage Support Specialist to join our team. As a key member of our production support team, you will be responsible for providing technical support activities for our software production processing environment.

Key Responsibilities
  • Install, maintain, and support application/source code and/or its components and subsystems, including third-party software.
  • Detect, diagnose, and report related problems.
  • Analyze and resolve incidents, problems, or known errors related to failures in application and supporting software components.
  • Provide technical assistance to programming staff in the analysis of application software, performance, and resource consumption.
  • Create and maintain complete documentation relative to the support of application software.
Requirements
  • 5-10 years of experience in production support in ETL/Datastage, preferably with IBM's DataStage product.
  • Experience with Unix/Linux-based applications, including a good knowledge of Unix/Linux commands.
  • Experience with Oracle 12C/19C Database and SQL query tuning/Optimization.
  • Experience with Control M Job Processing tools and Batch job support.
  • Experience in investigating client-reported incident tickets and providing a resolution within SLA.
Preferred Qualifications
  • Knowledge of FIS' products and services.
  • Knowledge of the business goals, objectives, and business operations for the appropriate FIS organization.
  • Knowledge of the financial services industry.
What We Offer

We offer a broad range of professional education and personal development opportunities, as well as a chance to be part of a vibrant team and build a career in the core banking/payments domain.

FIS is an equal opportunity employer and is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.



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