Customer Service Area Supervisor

2 weeks ago


Kannapolis, North Carolina, United States Roses Discount Stores Full time

Position Overview


The primary role involves delivering exceptional customer service, managing product displays, and executing departmental administrative tasks to improve overall customer experience, sales performance, and store standards.


Scope of Responsibilities

This role oversees the activities of Customer Service Associates, without direct budgetary responsibilities.

Key Responsibilities

1) Deliver outstanding customer service by engaging with customers in a friendly and knowledgeable manner to enhance satisfaction and drive sales.

2) Mentor and guide Customer Service Associates within the designated area.

3) Establish and uphold product displays with appropriate signage.

4) Ensure accurate placement and maintenance of price labels in designated areas.

5) Implement and sustain store signage initiatives in alignment with company policies and guidelines.

6) Keep merchandise presentation organized and visually appealing within the department.

7) Set up and maintain planograms and seasonal displays within specified timelines.

8) Coordinate the efforts of Customer Service Associates in the assigned section.

9) Complete PCA documentation accurately and promptly.

10) Adhere to the assigned work schedule to ensure consistency in workload management.

11) Ensure that associates in the designated area comply with company policies and procedures to optimize customer service, sales, and profitability.

12) Collaborate with the Pull Specialist to maintain accurate inventory counts and stock levels.

Additional Responsibilities

1) Price and stock planogram and feature merchandise as necessary.

2) Assemble fixtures and adjust shelving as instructed.

3) Provide assistance in checkout and customer service areas as needed.

4) Support store management as required.

Qualifications and Skills

- High School Diploma or GED

- 1-2 years of experience in retail

- Basic reading and math skills

- Proficient communication skills in English

Work Environment

Retail store setting requiring prolonged periods of standing

Occasional lifting and moving of merchandise and displays

Occasional use of ladders may be necessary

Work hours may vary, including evenings and weekends

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