Welcome Center Representative

2 weeks ago


Anchorage, Alaska, United States Home2 Suites Anchorage Full time

Join our team at Home2 Suites Anchorage as a Hotel Front Desk Ambassador and deliver exceptional guest experiences. With a competitive salary range of $17.00 per hour, you will enjoy a comprehensive benefits package, including group insurance, paid time off, and a company-matched 401(k) plan.

About Us

InnVentures, a leading hospitality management company, operates over 75 hotels across 20+ states. Our culture values teamwork, entrepreneurial spirit, and commitment to delivering winning results.

About the Role

You will be responsible for ensuring a smooth check-in and check-out experience for all guests, handling requests and complaints in a timely and courteous manner, and providing information and recommendations on local attractions and facilities.

Responsibilities
  • Ensure a smooth check-in and check-out experience for all guests.
  • Handle requests and complaints in a timely and courteous manner.
  • Provide information and recommendations on local attractions and facilities.
  • Demonstrate excellent phone etiquette and cash handling procedures.
  • Collaborate with other departments to ensure seamless guest experiences.
Qualifications

We seek individuals with previous customer service experience, strong verbal and written communication skills, and basic technology proficiency. The ability to work evenings, weekends, and holidays is essential.



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