Patient Access Representative Lead

1 week ago


Durango, Colorado, United States CommonSpirit Health Mountain Region Full time
Job Title: Patient Access Representative Lead

At CommonSpirit Health Mountain Region, we are committed to building healthier communities and advocating for those who are poor and vulnerable. We are seeking a highly skilled and experienced Patient Access Representative Lead to join our team.

Job Summary:

The Patient Access Representative Lead will be responsible for implementing and managing Patient Access' strategic and operational objectives. This role will serve as a subject matter expert in Patient Access functions, performing complex assignments with minimal direction from Supervisor/Manager/Director. The successful candidate will have input with hiring and corrective action of staff members, create a positive impression for each patient, family member, visitor, or staff while performing the tasks of pre-admitting, admitting, and/or registering, routing, or escorting patients, family, or visitors.

Key Responsibilities:
  • Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system.
  • Counsel patients regarding their financial obligation and collection of monies owed for medical services.
  • Verify insurance benefits; explain financial requirements to the patient or patient representative and collect the outstanding patient portion prior to or at the point of service.
  • Research and handling patient complaints related to billing.
Requirements:
  • HS Diploma or GED Required
  • Bachelor Degree preferred
  • Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines.
  • 1 year of progressive leadership experience (preferably in a healthcare setting), preferred
  • 3 year of health care experience, preferred
  • Previous work history that demonstrates office experience in a healthcare environment.
  • Prior experience with electronic systems such as Epic
  • Knowledge of ICD-10 and CPT coding and medical terminology
  • 3-5 years customer service experience, preferred
  • Credential: CHAA Source: NAHAM designation to be achieved within 1 year of accepting the job.
Physical Requirements:

Medium Work - exert/lift up to 50 lbs. force occasionally, and/or up to 20 lbs. frequently, and/or up to 10 lbs. constantly

Our Total Reward Offerings:

We believe investing in our employees lets them know they truly matter. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs. Designed with your well-being in mind, we offer:

  • Several Medical, Dental, & Vision options.
  • Spending Accounts including a Dependent Care FSA that can include an employer contribution
  • Retirement account options with a generous employer match
  • Tuition Reimbursement
  • Student Loan Forgiveness, and so much more

View more on our benefits HERE.

Pay Range: $37.32/hour



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