Customer Experience Analyst

2 days ago


Lenexa, Kansas, United States Landis+Gyr Full time
Job Title: Customer Experience Analyst I

Landis+Gyr is a leading global provider of integrated energy management solutions. Our innovative portfolio of software, services, and intelligent sensor technology helps utilities and consumers reduce energy consumption. We're seeking a Customer Experience Analyst I to join our team.

Key Responsibilities:
  • Develop diagnostic techniques and document problem identification methods for Landis+Gyr products.
  • Provide internal training to service desk personnel on company products and problem identification techniques.
  • Manage incidents and problems, ensuring customer concerns are addressed promptly and accurately.
  • Work with customers to resolve issues and provide proactive support.
  • Collaborate with internal teams to identify and implement process improvements.
Requirements:
  • Bachelor's degree in computer science, engineering, or a related field.
  • 5+ years of experience in customer service, technical support, or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
What We Offer:
  • Competitive salary range: $51,100 - $70,228 per year.
  • 401(k) retirement plan with a generous company match.
  • Three weeks of paid time off and eleven paid holidays.
  • Tuition reimbursement program and optional pet insurance.

Landis+Gyr is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to fostering a workplace that values growth, connection, and authenticity.



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