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Customer Service Representative

2 months ago


San Leandro, California, United States Pep Boys Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, engaging with customers, and promoting our products and services.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Engage with customers, building trust and understanding their needs, and communicating our products and services in a clear and concise manner.
  • Contribute to the growth of our organization by promoting our products and services, and identifying opportunities to increase sales and revenue.
  • Work collaboratively with the sales and service team to achieve sales and customer satisfaction goals.
  • Participate in ongoing training and development to enhance knowledge and skills in sales, customer service, and automotive products and services.

Requirements

  • High school diploma or equivalent required.
  • Valid driver's license.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.