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Client Service Representative
2 months ago
VCA Animal Hospitals is seeking a highly skilled and compassionate Client Service Representative to join our team. As a Client Service Representative, you will be the face of our hospital, providing exceptional customer service to our clients and their pets.
Key Responsibilities- Provide exceptional customer service to clients, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Schedule and confirm appointments, as well as place outbound calls for follow-ups and reach out to prospective clients.
- Present and explain fees, including processing payments, and recommend, select, and obtain products and services, including prescriptions.
- Manage medical records, charts, reports, and correspondence, and maintain a clean and organized hospital environment.
- At least one year of proven past experience helping customers.
- High School Diploma/GED or equivalent.
- Excellent listening and communication skills.
- Compassion for pets and people, as well as awareness and understanding of others' reactions.
- Proven decision-making skills to choose the most appropriate course of action.
- The ability to integrate new information into problem-solving.
- Proficiency in Microsoft Office.
- Willingness to work non-traditional hours, including nights, weekends, and holidays.
- The ability to lift up to 40 lbs. and be exposed to hazards associated with pets.
We offer competitive compensation, a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more
